Privacy Policy

Last Updated: December 11, 2024

1. Introduction

Digital Numbers ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual phone number services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials (email and password)
  • Payment information (processed securely through Stripe)
  • Phone number preferences and forwarding settings

Usage Information

We automatically collect certain information about your use of our services:

  • Call logs (dates, times, durations, numbers called)
  • Device information and IP address
  • Browser type and operating system
  • Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our virtual phone number services
  • Process your transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and fraudulent activity
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party service providers who perform services on our behalf (e.g., Stripe for payment processing, telecommunications carriers for phone services)
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition
  • With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call logs are typically retained for 12 months for billing and support purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Objection: Object to our processing of your information
  • Portability: Request transfer of your information to another service

To exercise these rights, please contact us at the address provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: