Frequently Asked Questions

Start with a 7-day free trial, then choose your plan:

• £9.99 per month for each business line
• £99.99 per year if you pay annually (save 2 months!)

This includes:

• 7-day free trial (no charge if you cancel during trial)
• Your UK phone number
• Set your working hours
• WhatsApp Business compatible
• Professional voicemail
• Call forwarding to any number
• Mobile app access
• Online management portal

No hidden fees, no setup costs, no surprises. Cancel anytime.

Yes! We offer a 7-day free trial on all new subscriptions.

How it works:

• Sign up and choose your number
• Enter your payment details (required, but you won't be charged during the trial)
• Use the service for 7 days completely free
• Cancel anytime during the trial period with no charge
• After 7 days, billing begins automatically if you keep the service

This gives you a full week to test everything risk-free and make sure Digital Numbers is right for your business.

Yes! During signup, you'll:

1. Select an area code (020 for London, 0161 for Manchester, etc.)
2. Browse available numbers in that area code
3. Choose the number you like best

We also offer non-geographic 033 numbers if you want UK-wide coverage without a specific local presence.

Call forwarding lets you receive business calls on any phone you choose:

• Set a forwarding number in your dashboard
• When someone calls your Digital Numbers line, it rings your forwarding number
• You can change your forwarding number anytime
• Forward to your mobile, landline, or any other phone

You can also use our mobile app instead of call forwarding - it's completely up to you!

You don't have to download an app, but we recommend it for the best experience.

Using the app:

• Make and receive calls using your business number
• Keep your personal number completely separate
• See call history and voicemails
• Available for iOS and Android

Without the app:

• Use call forwarding to receive calls on any phone
• Manage settings through your web dashboard

The choice is yours - use whatever works best for your business.

Your business line is activated instantly after payment. You can start receiving calls within minutes of signing up. Simply choose your number, complete the quick checkout process, and you're ready to go!

Absolutely! You can add as many business lines as you need. This is perfect for:

• Different businesses or brands
• Multiple team members
• Separate sales and support lines
• Different geographical locations

Each line is billed separately at £9.99/month, and you can manage all your lines from one dashboard.

Every Digital Numbers line includes professional voicemail:

• Standard professional greeting
• Secure voicemail PIN
• Access voicemails from your dashboard or mobile app
• Enable or disable voicemail anytime

Never miss an important message, even when you can't answer.

Yes! You have complete control over when you're available for business calls.

Working hours features:

• Set specific hours for each day of the week
• Automatically route calls to voicemail outside your working hours
• Perfect for maintaining work-life balance
• Ensure you're not disturbed on weekends or evenings
• Update your hours anytime from your dashboard

No more customers calling you at 9pm on a Saturday - you decide when you're available!

Yes! Your Digital Numbers business line is fully compatible with WhatsApp Business.

How to use it with WhatsApp Business:

1. Download the WhatsApp Business app
2. Register using your Digital Numbers business line
3. Keep your personal WhatsApp on your personal number
4. Use WhatsApp Business for customer messaging

Benefits:

• Professional business presence on WhatsApp
• Your personal WhatsApp stays completely private
• Use WhatsApp Business features like automated greetings and quick replies
• Customers can message you on their preferred platform

This is perfect for businesses that communicate heavily via WhatsApp while keeping personal and business messaging separate.

Yes, absolutely. There are no long-term contracts or commitments.

• Cancel anytime from your account dashboard
• For monthly plans, cancellation takes effect at the end of your billing cycle
• For annual plans, you have access until the end of your prepaid year
• No cancellation fees or penalties

We're confident you'll love the service, but if it's not right for you, you're free to cancel hassle-free.

We're here to help! You can reach our support team through:

• Email support (response within 24 hours)
• Online help center with guides and tutorials
• Account dashboard with self-service tools

Most common tasks (like changing call forwarding or updating payment details) can be done instantly from your dashboard.

Digital Numbers is perfect for:

• Tradespeople - plumbers, electricians, builders, cleaners
• Freelancers - consultants, designers, photographers
• Small business owners - shops, services, startups
• Side hustles - anyone running a business alongside their day job
• Remote workers - establishing local presence in different areas

If you want to keep your work and personal life separate while looking professional, Digital Numbers is for you.

We accept all major payment methods through our secure payment processor:

• Visa, Mastercard, American Express
• Debit cards
• Apple Pay and Google Pay

All payments are processed securely through Stripe, and we never store your card details.